Contact us

Consumer web chat

Note: to access the contact form or web chat, you will need a current or recent version of internet browsers like Chrome, Internet Explorer 11, Microsoft Edge, Safari, Firefox or Opera.


Firms (and people representing firms)

Including consumer credit firms.

Find answers to your most frequently asked questions:


If you’ve received an email from us and want to check it’s genuine, please email [email protected] attaching a copy of the email. We will aim to respond to you within 2 working days. Find out more about fake FSAEU emails, letters and phone calls.

Write us


We are open Monday, Tuesday, Wednesday and Friday 9am to 5pm, and Thursday 9.45am to 5pm.

If you have already contacted us about a topic or issue, please have your case reference number ready to give us. If you have a firm reference number, please also have this to hand.

For systems or applications queries, please call us during our opening hours as we may need to authenticate you.