Find out how to register for our new Online Invoicing portal so you can view your fees account and pay online.
As part of the FSAEU’s wider data strategy, we have launched a new Online Invoicing portal on 12 April 2021. This replaces our existing portal which is no longer available. Please visit this page for more information, including how to log into the new portal for the first time.
Once registered for Online Invoicing you can:
- pay your annual fees
- see and print your invoices, credit notes and payments
- submit fee tariff data
- receive email notifications when your invoice has been raised
- use several other services (e.g. register additional users)
Registering for online invoicing
Online Invoicing portal is the most efficient and environmentally friendly way for us to communicate with firms. New firms subject to paying FSAEU fees will be emailed with details of how to register. If you do not receive an email within 2 weeks, please contact [email protected] to request your firm’s unique validation code so you can register.
Similarly, if your firm is not currently registered and now wishes to register, email [email protected] to request your firm’s unique validation code.
Please see our registration guide for further guidance on the registration process as this will vary depending on whether you are a Connect user or not.
Firms which have not registered, will be sent all fees communications including invoices by post. Please note we charge £50 per year for our paper service.
This charge will be included on your fees invoice. For more information regarding the introduction of this charge, see handbook notice HN74, (paras 3.35–3.40).
Once registered with access to one firm you can add additional firms using the 'Manage Firms' page. You will need the new firm's unique validation code complete this process. The quickest way to get the code is for the firm’s existing online invoicing user to request it from the portal “Home” page (it is emailed to them immediately). If the firm has no registered users, please email [email protected] to request it, ideally including the firm's most recent invoice number if you have it.
If your firm no longer wants to use the portal, please switch off your access using the “Manage Firms and Contacts” pages or complete our de-registration form and send it to [email protected].
Please note that firms are charged £50 per year for our paper service (as stated above).
If you would like to register additional users, they will need to self-register to gain online access to the application, using your firm's unique validation code which can be requested using the same steps above.
Log in to online invoicing
If you've already registered, you can log into your account by clicking on the button below. Please visit our new fees portal page which details how to access the new portal for the first time.
Supported internet browser
To access the new Online Invoicing portal we recommend you use Google Chrome (download or update).
Online invoicing help
Paying your invoice
We accept payment by debit, credit, Maestro or American Express cards.
Disputing an invoice
If you submit a dispute through Online Invoicing, you will receive a notification confirming our intention to respond within 12 days (in line with our agreed service level standard).
If your dispute shows as 'pending review', this means your account handler is still yet to respond. If you require an update, please contact us at [email protected].
By disputing an invoice as soon as you receive it, your account handler can respond ahead of the invoice due date. If you raise the dispute just before the invoice is due, you will have to pay the invoice in full (but can then reimburse you later if the invoice is incorrect).
If a dispute cannot be resolved, it will be considered by our credit committee to ensure we remain consistent with our fee rules. If you wish to appeal against a decision, please email us and mark it for the attention of the Manager, Revenue Operations.
You can make a formal complaint through our complaints scheme.